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INTERCOM: Everything you Need Today to Stay Ahead Tomorrow

Let's look on to the Intercom implementation services

Helpdesk

  • Inbox
  • Tickets
  • Fin AI Assist
  • Fin AI Summarize
  • Workload management
  • Workflows for advanced automation

AI Chatbot

  • Fin AI Answer
  • Fin Custom Answer
  • Multiple Content Source
  • Content Targeting
  • Workflows for fin
  • Fin Reports

Proactive Support

  • Product tours
  • Outbound messages
  • Series
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Platform

  • Messenger
  • Workflows
  • Help Center
  • Channels
  • Customer Data & Reporting
  • Apps & integrations

Solutions for Every Role

For Customers

  • Fin AI Agents: Provides instant, accurate responses to customer enquiries 24/7.
  • Omnichannel Support: Consolidate conversations from various channel into a unified inbox.
  • Help Center: An integrated center which can be accessed from any channel for self-service support.
  • Deliver instant answers, resolving up to 80% of customer queries effortlessly.

For Support Agent

  • Fin AI Copilots: Assists by generating expert answers.
  • Inbox: AI enhanced Inbox that facilitates collaboration & speeds up response times
  • Tickets: Manages complex issues with ticketing system, ensuring thorough resolution
  • Increase efficiency with immediate support, elevating agent performance by 31%.

For Support Leaders

  • Reporting: Offers real-time performance data & AI- driven insights to optimize support operations.​​
  • Workflow: Streamline & automate repetitive tasks with no-code visual builder.
  • Knowledge Hub: Centralize hub for AI Agents, self-serve support.
  • Gain actionable insights across all conversations, with suggested improvements to elevate customer interactions.

Get Best Support for Licensing Consulting, Products Selection, & Implementation from Transfunnel 

  • Implementation and Setup
  • Customization
  • Integration
  • Training and Support

Implementation and Setup

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Initial Assessment

This involves evaluating your business’s current systems and needs. It’s the foundational step where we understand your objectives, technical requirements, and goals to ensure that the platform is tailored to your specific needs.

 

Platform Configuration

After the assessment, we configure the platform according to your business’s unique workflows. This includes setting up necessary modules, user permissions, and any specific settings required for optimal functionality.

 

Data Migration

We handle the transfer of all relevant data from your existing systems to the new platform, ensuring that the migration is seamless, secure, and preserves the integrity of your data.

Customization

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Custom Workflows

We design workflows that are specific to your operations, ensuring the platform aligns with your processes. This helps automate tasks, improve efficiency, and tailor the system to how your team's work.

Personalized Responses

Custom responses can be set up to enhance communication, whether it’s through automated emails, chatbots, or client interaction tools, giving users a more tailored experience.

Interactive Guides

We provide interactive guides that help users navigate the platform. These can be embedded within the software to offer in-the-moment help, improving user onboarding and self-service capabilities. 

Integration

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CRM

We integrate Customer Relationship Management (CRM) systems to centralize customer data, track interactions, and enhance customer relationship strategies.

E-commerce Platforms

Integration with e-commerce platforms ensures smooth management of online sales, inventory, and customer transactions all within one system.

Marketing and Project Management Tools

We integrate marketing automation tools and project management software, enabling better cross-departmental collaboration, real-time updates, and efficient campaign or project execution.

Training and Support

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User Training

We provide comprehensive training to ensure all team members are proficient in using the platform. This includes live training sessions, documentation, and access to tutorials or user manuals.

Ongoing Support

Post-implementation, we offer continuous support to address any issues, make updates, or provide guidance on platform usage. This ensures your team always has help when needed.

Performance Monitoring

We actively monitor the platform’s performance to ensure everything runs smoothly. Regular checks allow us to address any inefficiencies or potential problems before they impact your operations.

Leverage AI for Intelligent Customer Communication

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All-in-One
Communication Platform

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Personalized
Customer Interactions

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Powerful
Automation Tools

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Seamless
Integrations

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Scalable Solution

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Real-Time
Customer Support

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Self-Improving
system

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Only platform with proactive support

Solve Customer Problems Before
they Happen

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Why Intercom from Transfunnel?

Our customer-centric approach is centered around your business needs. We invest time in understanding your objectives and ideal customer contact scenarios to tailor Intercom specifically for you. This ensures an exceptional experience for both your customer service team and your customers. 

Vector 88We offer services by integrating Intercom's AI-powered customer service platform. 

Vector 88We collaborate to deliver more comprehensive, streamlined, and intelligent customer engagement solutions to its clients 

Vector 88 We offer a more robust service suite, helping businesses optimize customer support, enhance user experience, and scale customer communication effortlessly. 

As a Gold Partner of Intercom, we combine our deep technical expertise with industry-leading insights into the modern customer service journey. This enables us to create seamless interactions that enhance customer satisfaction. 

Experience the Transfunnel difference—where your goals drive our solutions, supported by the best practices and resources from a trusted partner. 

Frequently Asked Questions

Intercom's real-time chat and automation tools enable faster responses, ensuring customers feel heard and valued.

Yes, Intercom integrates with popular tools like Salesforce, HubSpot, and more for seamless operations.

Yes, Intercom offers a free trial for new users, allowing them to explore its features before committing to a paid plan.

Intercom offers various pricing plans based on the needs of your business. The pricing tiers include an Essential plan for small businesses, Advanced for growing teams, and expert plan for larger enterprises with custom requirements.